Human resources

What is human resources?
Defining human resources in public transport implies to raise the following question: should priority be given to human beings or to the management of resources? The two schools of thought coexist throughout Europe. Yet since public transport is being increasingly developed as a service rather than a product, the human element tends to come to the fore; after all, transport companies that do not take an interest in the wellbeing of their employees can hardly expect them to worry about the wellbeing of customers.

Trends and developments

On average, labour accounts for 70% of all costs incurred by public transport companies, and drivers account for between 65 and 90% of personnel.

At the same time, the future of public transport companies depends on their ability to deliver quality customer-oriented services. It implies a fundamental evolution of the corporate culture, moving it from the status of a fleet manager to a service provider fully focused on customers.

In this context the management of human resources has never been as important as today. The challenge is to attract capable service-minded candidates to the sector and to keep them. This means making the driving profession more attractive, providing adequate training and facilitating professional changes.

It implies creating the conditions for the involvement of staff in favour of service quality.

See the UITP Commission on Human Resources

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Openness and authenticity in internal communications

DIRECTIVE 2003/59/CE on the initial qualification and periodic training of drivers of certain road vehicles for the carriage of goods or passengers

Human resources management in public transport

Corporate social responsibility

The integration of human resources and marketing to ensure a customer-oriented approach

Keolis and Transdev: a dynamic human resources policy for a sector full of promise

LVB: From company to employee targets

CONFERENCE 1st International Conference on Corporate Management and Human Resources in Public Transport Changing the culture in public transport: moving from production industry to service provider in a cost conscious business 4-6 March 2009, Bremen, Germany

UITP Commission on Human Resources

Missions and issues    List of members  Working groups  Information for members

Introduction

The Commission on Human Resources (HR) was founded in 1995. It deals with all issues related to the management of human resources and their working conditions. It is a crucial Commission, as there is no public transport without staff…
The core tasks of the Commission are the quality improvement of the service and the introduction of a customer-oriented approach. The other main topics are safety, professional illnesses (including stress), absenteeism, training and staff motivation.

Missions and Issues

1. Mission

The Commission of Human Resources (RH) deals with issues related to the management of human resources and their working conditions in a public transport company. It aims to increase awareness of the role of the staff in improving quality of service and company revenues. The RH Commission will adopt a global managerial approach to human resources issues instead of a technical and operational approach.

2. Issues

To fulfil the mission, the RH looks at the following issues:

1. Strategic issues

• Diversity
• Vocational training