Mobi+ E-libraryPublic Transport magazine
Better mobility for people worldwide
Public transport A-Z
  •  
    		•  Why public transport
  •  
    		•  Academics
  •  
    		•  Bus
  •  
    		•  Car sharing
  •  
    		•  Corporate management
  •  
    		•  Design and culture
  •  
    		•  Human resources
  •  
    		•  Industry
  •  
    		•  Information technology and innovation
  •  
    		•  Light rail
  •  
    		•  Marketing and product development
  •  
    		•  Metro
  •  
    		•  Organising authorities
  •  
    		•  Regional and suburban railways
  •  
    		•  Regional transport
  •  
    		•  Security
  •  
    		•  Sustainable development
  •  
    		•  Transport economics
  •  
    		•  Transport and urban life
  •  
    		•  Waterborne transport
  •  
    		•  Youth

    Corporate management

    What is     corporate management?

    The aim of strategic management is to define the objectives of an organization, and to define the plans to achieve them, and to also allocate the resources necessary to implement them.
    The strategy of an organization must be in coherence with the resources and the objectives. The process implies to use best the competitive advantages of the organization in its socio-economic context. Its purpose it to enable the organization to achieve its goals with the most efficient way possible.

    Developments and trends

    In a context marked by the development of sustainable mobility, corporate governance, ethical and social responsibility, public transport organisations are facing the challenges of being customer-oriented and economically competitive. These changes also presuppose the redefinition of the relationships between authorities and operators. In this environment corporate management must evolve significantly to meet these new requirements.

    Public transport enterprises are facing a dual requirement: to cut costs whilst improving service quality. Cut costs because funds – be they public money or ridership revenue - are finite. Improve quality, because this is the only way of reconciling the collective concerns – promoting the public transport use to improve the quality of urban life – with the individual ones - preference for the advantages of private modes.

    More than in others sectors, the quality requirement in the services sector requires commitment and involvement from all staff, in particular those in contact with the public. In order to be successful, a service enterprise must display customer focus, an involvement in customer service and, therefore the tools for achieving it.

    See the UITP Commission on Corporate Management

    Read more

    Knowing for growing - public transport management information systems
    Quality as a means of reconciling individual needs with the collective challenges of sustainable development


    Next Events

    Missions and issues    List of members  Working groups  Information for members

    Introduction

    The Commission on Corporate Management aims at creating a platform for exchange, discussions and benchmarking, to move reflection forward and to suggest recommendations regarding the evolution of management.
    The Commission meets biannually in one of the member cities.
    The current Chairwoman is Ingrid Lieten, De Lijn, Belgium.

    CONTACT: Cecile SADOUX, cecile.sadoux@uitp.org

    Missions and Issues

    1. Mission
    The Commission on Corporate Management aims to provide a platform for the discussion of "horizontal" and general issues of transport company management.

    The Commission on Corporate Management aims to emphasise to UITP members that organisation, service management, human resources, information technology and marketing are becoming the key elements of a modern management of public transport company, in addition to traditional fleet operation.

    2. Issues
    The Commission on Corporate Management focuses on the following issues:

    Quality management:
    -
    		 Institutional level: authority-operator contracts, quality indicators, incentive vs. penalties clauses,
    -
    		 Organisational level: provision of standardised service (certification)
    -
    		 Human level: service oriented behaviour of staff
    -
    		 Commercial level: customer satisfaction
     
    Integration of services and networks:
    -
    		 Intermodality and physical integration
    -
    		 Operational integration (timetables)
    -
    		 Fare integration
    -
    		 Integrated travel information
     
    Security and safety :
    -
    		 Security and safety of staff
    -
    		 Security and safety of passenger
    -
    		 Security of interchanges and stops
    -
    		 Technical and human means for safety and security
    -
    		 Prevention and repression
     
    Finances and management
    -
    		 Management tools and methods (accounting)
    -
    		 Financial management (investments, loans, leasing, company savings, etc)
    -
    		 Sub-contracting policy

    In its working programme, the Commission on Corporate Management will endeavour to work in collaboration with other Commissions/Committees dealing with connected issues, e.g. Human Resources, Marketing & Product Development, Regional Transport, Information Technology & Innovation.

    List of members

    See the list of members

    Working groups

    • Corporate Governance
    • Quality

    		 



    UITP Passenger Charter